Refund policy

Returns and Refunds

Physical books and apparel

Contact us within 72 hours after delivery to request a return or refund for a physical book or apparel purchase. Email merchlifetv@gmail.com with your order number and the item concerned. We will provide return instructions where applicable.

Digital products

Digital product purchases, including ebooks, downloadable materials, courses and digital memberships, are non-refundable. Please review product details before purchasing. For access or download problems, contact us so we can help.

Mercari Parfums

We do not accept returns on fragrances. Please review your fragrance and format selections before placing your order. If your order arrives damaged, leaking or incorrect, contact merchlifetv@gmail.com with your order number and a description of the issue so we can review it and assist you.

Cancellations before shipment

Cancellations of physical orders are allowed before shipment. Email merchlifetv@gmail.com with your order number and cancellation request as soon as possible. Once an order has shipped, it cannot be cancelled.

This policy does not limit any rights you may have under applicable law.